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Welcome to Heritage Living Center!
Winners of the Quality of Facility Award - 2003
Winners of the Quality of Personnel Award - 2002
The Vetter Way
At every Vetter Health Services facility, everything we do is based on the belief that individuals deserve dignity in life. We all deserve to live a life we choose - with independence, respect, and dignity. That shouldn’t change just because the scenery does. That’s why we’ve created environments where residents have the opportunity to enjoy life and nurture each other.
View the Vetter Way Magazine (PDF)
Our philosophy of care and services is "Dignity in Life." That mission, along with the following quality goals, drives everything we do.
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 Quality Life
We will create a living environment that radiates love, peace, spiritual contentment, dignity, and safety, while encouraging personal independence.
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Quality Care
We will dedicate ourselves to provide personalized care and services that achieve extraordinary results and exceed the expectations of those we serve.
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Excellent Teams
We will select and develop team members who radiate warmth, compassion, and respect while skillfully performing their duties.
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Outstanding Facilities
We will develop buildings and grounds that enhance quality life
and are recognized as attractive landmarks in their community.
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Quality Reputation
We will be known for promoting relationships of trust, confidence,
and loyalty through the quality of our services, the honesty of
our people, and involvement in our community.
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Stewardship
We will be responsible stewards of our resources to serve our
residents, ensure the long-term financial stability of the
company, reinvest in our people and facilities, and pursue growth
opportunities. |
Our
Values:
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Serving
We
succeed by focusing our attention and energies on anticipating
and exceeding people’s expectations. Our actions are driven by a
“Yes, I Can” attitude and the commitment that we are “Family
Serving Family”.
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Integrity
Our
relationships, services and decisions will speak for our desire
to always act with honesty, fairness, and compassion. People
learn from interacting with us that they can trust us to be who
we say we are and do what we say we'll do. We strive to act in a
way that will make God smile at our efforts.
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Teamwork
Our
relationships are built on mutual trust and respect. We
recognize the value and worth of each person we are privileged
to encounter, work with, and serve. We seek to understand what
is important to others and let people know they are appreciated
for who they are and what they do.
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Excellence
We
continually pursue opportunities to improve ourselves and the
services we provide. We learn from our experiences, build on our
successes, and make changes when changes are beneficial. We
develop people’s strengths and remain committed to becoming the
Best of the Best. |
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